Refund policy
Returns
You have 30 days from the date your order is delivered to request a return.
To be eligible, items must be returned in their original, resalable condition — undamaged and complete with the original case, cleaning cloth, and packaging. Trying on your glasses does not affect your eligibility for a return.
To start a return, contact us at hello@tryfreddie.com with your order number. If your return is approved, we will email you a prepaid return shipping label along with instructions on where and how to send your order. Return shipping is free.
Items returned without a previously approved return request cannot be accepted. There is no restocking fee.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us at hello@tryfreddie.com immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and make it right at no cost to you.
Non-Returnable Items
Sale items and gift cards cannot be returned.
Exchanges
We do not currently offer direct exchanges. To obtain a different item, please return your original order and place a new order once your return has been approved.
EU 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be returned in their original, resalable condition — undamaged and complete with the original case, cleaning cloth, and packaging.
Refunds
Once we have received and inspected your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at hello@tryfreddie.com.
Contact
For any questions about returns or refunds, email us at hello@tryfreddie.com.