Refund policy

Returns

Try Freddie at home for 30 nights after delivery. If you’re not satisfied, email hello@tryfreddie.com with your order number within 30 days of delivery to request a full refund of the amount paid.

Normal use during your trial is welcome. Return your glasses undamaged, together with the original case and cleaning cloth.

Once your return is approved, we’ll email you a free prepaid return shipping label and instructions. Ship your return within 14 days of receiving the label.

Items returned without a previously approved return request cannot be accepted. Return shipping is free, and there is no restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us at hello@tryfreddie.com immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and make it right at no cost to you.

Non-Returnable Items

Sale items and gift cards cannot be returned.

Exchanges

We do not currently offer direct exchanges. To obtain a different item, please return your original order and place a new order once your return has been approved.

EU 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be returned in their original, resalable condition — undamaged and complete with the original case, cleaning cloth, and packaging.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at hello@tryfreddie.com.

Contact

For any questions about returns or refunds, email us at hello@tryfreddie.com.